![]() Troubleshooting Check the RetentionHoldEnabled property of the mailbox If the user doesn't manually apply these tags, MRM might not process the mailbox. The retention policy that's applied to the mailbox includes only personal tags.This can cause MFA to archive or delete content at a slower rate. The mailbox to be processed is large and contains many items.Therefore, messages in the mailbox will never be archived or deleted. The mailbox has a retention tag applied, but the tag is currently disabled.This setting prevents the MFA from processing the mailbox at all. The ElcProcessingDisabled property of the mailbox is set to True.For example, the mailbox is migrated by using the PST Import service. ![]() That is, the RetentionHoldEnabled property of the mailbox is set to True.
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